contact center product TrainerClark Outsourcing

Position Title: Contact Center Product Trainer
Salary Grade: 35,000 - 45,000 PHP a month
Reports To: Client, Client Advisor
Primary Relationships: Client Team
Date: July 2023
Schedule : 9:00 PM to 6:00 AM PHT
Responsibilities:
Developing call centers; education materials, such as digital presentations, how-to manuals, and instructional videos
Preparing procedures and policies regarding sales techniques and appropriate agent conduct
Scheduling and conducting training sessions on various call center topics to prepare and support new employees
Training experienced employees on new or updated call center procedures to improve their performance
Observing the daily operations of call center employees and identifying any areas of improvement
Liaising with team leaders and managers to conduct on-the-job coaching
Measuring the effectiveness of training sessions and preparing individual or team progress reports
Creating and managing the training budget
Ensuring employees keep up their productivity and maintain high levels of customer satisfaction
Qualifications:
A bachelor's degree in human resources, or a related field (Required)
Additional certification in business leadership, eLearning software, or adult education and training is preferred. (Preferred)
At least 4 years experience working as a call center trainer or team leader. (Preferred)
Familiarity with learning management systems. (Preferred)
Excellent knowledge of sales techniques and customer service best practices. (Preferred)
Strong teaching abilities and mentoring skills. (Required)
Good communication, interpersonal, and conflict resolution skills. (Required)
Ability to provide leadership to personnel in a fast-paced and stressful work environment. (Required)
COmpany Benefits:
SSS, Philhealth, Pag-Ibig
13th Month Pay
HMO and Life Insurance (AVEGA)
Free Shuttle Service
CO League - Monthly Company Activities
CO Clubs
CO Amenities Swimming Pool, Clinic and Kids zone
CO Stars - Corporate Social Responsibility Involvement Scholarship Programs
CO Academy - Training and Development Programs
COolture Coach
CO Gears
Cool and Flexible Workplace
Other Performance and Attendance Based Rewards
Bereavement Leave
Paternity Leave
7 days SOLO Parent Leave
Magna Carta Leave
Company Bank Loan
Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role