Responsibilities:
Roles and responsibilities of Consumer Advocacy Rep I, as needed.
Take escalated calls from Consumer Advocacy Rep I and assist consumer accordingly
Mentor and coach new hires and outliers on Consumer Advocacy processes and share best practices
Assist and answer inquiries from Consumer Advocacy Rep I on process and updates
Work on Consumer Advocacy Mail/Email task when needed
Conduct initial investigation on IADP cases and escalations from BU partners or other departments and provide recommendation to operations supervisor for necessary action
Assist supervisor in validating QA markdowns and initiate disputes
Ensure completion of daily rejects and open cases by EOD
Close critical incidents logged by Quality team by completing necessary action items as recommended by the Quality Analyst
Conduct calibration session with Consumer Advocacy Rep I as necessary
Act as POC in operations tasks and in the absence of the supervisor.
Prepare reports and analysis as requested by the Operations Supervisor or Manager.
Review process documentations for updates and changes; updates the team.
Conduct root cause analysis and works with the supervisor in creating action plans
Translate area for improvement into training needs and proposes accordingly.
Create and maintain teamwork culture, participate in resolving operational issues effectively, implement process/quality improvement initiatives, trainings and meetings.
Qualifications:
REPH Employee with minimum of 2 years tenure in CA Phone with strong performance and extensive understanding of all products supported
No disciplinary action for the past 12 months
Ability to give appropriate feedback to others in an appropriate manner
Excellent written and verbal communication skills to communicate to Bu stakeholders when necessary
Ability to be adept in all processes and updates
Responsibilities: * Roles and responsibilities of Consumer Advocacy Rep I, as needed.
Take escalated calls from Consumer Advocacy Rep I and assist consumer accordingly
Mentor and coach new hires and outliers on Consumer Advocacy processes and share best practices
Assist and answer inquiries from Consumer Advocacy Rep I on process and updates
Work on Consumer Advocacy Mail/Email task when needed
Conduct initial investigation on IADP cases and escalations from BU partners or other departments and provide recommendation to operations supervisor for necessary action
Assist supervisor in validating QA markdowns and initiate disputes
Ensure completion of daily rejects and open cases by EOD
Close critical incidents logged by Quality team by completing necessary action items as recommended by the Quality Analyst
Conduct calibration session with Consumer Advocacy Rep I as necessary
Act as POC in operations tasks and in the absence of the supervisor.
Prepare reports and analysis as requested by the Operations Supervisor or Manager.
Review process documentations for updates and changes; updates the team.
Conduct root cause analysis and works with the supervisor in creating action plans
Translate area for improvement into training needs and proposes accordingly.
Create and maintain teamwork culture, participate in resolving operational issues effectively, implement process/quality improvement initiatives, trainings and meetings.
Qualifications: * REPH Employee with minimum of 2 years tenure in CA Phone with strong performance and extensive understanding of all products supported
No disciplinary action for the past 12 months
Ability to give appropriate feedback to others in an appropriate manner
Excellent written and verbal communication skills to communicate to Bu stakeholders when necessary
Ability to be adept in all processes and updates
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
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Roles and responsibilities of Consumer Advocacy Rep I, as needed.
Take escalated calls from Consumer Advocacy Rep I and assist consumer accordingly
Mentor and coach new hires and outliers on Consumer Advocacy processes and share best practices
Assist and answer inquiries from Consumer Advocacy Rep I on process and updates
Work on Consumer Advocacy Mail/Email task when needed
Conduct initial investigation on IADP cases and escalations from BU partners or other departments and provide recommendation to operations supervisor for necessary action
Assist supervisor in validating QA markdowns and initiate disputes
Ensure completion of daily rejects and open cases by EOD
Close critical incidents logged by Quality team by completing necessary action items as recommended by the Quality Analyst
Conduct calibration session with Consumer Advocacy Rep I as necessary
Act as POC in operations tasks and in the absence of the supervisor.
Prepare reports and analysis as requested by the Operations Supervisor or Manager.
Review process documentations for updates and changes; updates the team.
Conduct root cause analysis and works with the supervisor in creating action plans
Translate area for improvement into training needs and proposes accordingly.
Create and maintain teamwork culture, participate in resolving operational issues effectively, implement process/quality improvement initiatives, trainings and meetings.
Qualifications:
REPH Employee with minimum of 2 years tenure in CA Phone with strong performance and extensive understanding of all products supported
No disciplinary action for the past 12 months
Ability to give appropriate feedback to others in an appropriate manner
Excellent written and verbal communication skills to communicate to Bu stakeholders when necessary
Ability to be adept in all processes and updates
Responsibilities: * Roles and responsibilities of Consumer Advocacy Rep I, as needed.
Take escalated calls from Consumer Advocacy Rep I and assist consumer accordingly
Mentor and coach new hires and outliers on Consumer Advocacy processes and share best practices
Assist and answer inquiries from Consumer Advocacy Rep I on process and updates
Work on Consumer Advocacy Mail/Email task when needed
Conduct initial investigation on IADP cases and escalations from BU partners or other departments and provide recommendation to operations supervisor for necessary action
Assist supervisor in validating QA markdowns and initiate disputes
Ensure completion of daily rejects and open cases by EOD
Close critical incidents logged by Quality team by completing necessary action items as recommended by the Quality Analyst
Conduct calibration session with Consumer Advocacy Rep I as necessary
Act as POC in operations tasks and in the absence of the supervisor.
Prepare reports and analysis as requested by the Operations Supervisor or Manager.
Review process documentations for updates and changes; updates the team.
Conduct root cause analysis and works with the supervisor in creating action plans
Translate area for improvement into training needs and proposes accordingly.
Create and maintain teamwork culture, participate in resolving operational issues effectively, implement process/quality improvement initiatives, trainings and meetings.
Qualifications: * REPH Employee with minimum of 2 years tenure in CA Phone with strong performance and extensive understanding of all products supported
No disciplinary action for the past 12 months
Ability to give appropriate feedback to others in an appropriate manner
Excellent written and verbal communication skills to communicate to Bu stakeholders when necessary
Ability to be adept in all processes and updates
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
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Iloilo City, Iloilo
Permanent
Full-time
Permanent
Full-time
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Manila, Metro Manila