Consultant, advanced business analyticsTTEC

Job Title: Data Scientist
We are looking for the right individual to add analytics and insights to our new employee environment, Humanify Neighborhood (Hn). This neighborhood, bringing together all the resources needed for our employees to provide the best customer experiences in the industry, is being rolled out and you can help it be a success from the beginning! Data Scientists are responsible for working with the software vendors to increase chat analytic capabilities and get the necessary data and metrics to ensure a fun and productive place for every TeleTech employee. They will support the overall Humanify Neighborhood analytics team by doing reviews and working with business analysts to develop reports and improve dashboards to provide feedback to the business teams. They will also work with the business analyst to modify algorithms to improve the system identification of topics, sentiment, and privacy violations.
Duties and Responsibilities:
Troubleshoot and identify issues with existing reports and data by analyzing Excel reports and other data.
Analyze Hn and chat data and make recommendations on how to improve processes. Identify key trends in data and, under direction of I/O team, help model new scoring and content to maximize predictive validity. Summary analysis and recommendations are provided to all levels of management internally and client-facing analyses are required often, also.
Create and provide advanced data cleaning automation, combining multiple datasets and ability to work with other analysts to combine efforts
Provide advanced analytics and PowerBI reports (including but not limited to multiple regressions, predictive modelling, ANOVA, Cluster Analyses)
Create and present powerpoint presentations on analytics and project results
As directed by management, manage multiple complex business projects. Complex projects could include the rollout of new reporting for clients or internal use, submitting requirements to data warehousing team for database changes, providing client direct data feeds solutions, etc.
Work on special projects and escalated issues as directed by corporate management.
Perform routine audits of data validating proper site, client, and project relationships. This activity includes the daily review of all data records received during the nightly electronic extracts to validate the proper mapping in our data warehouse. The responsibilities include writing reports and queries to audit the data. These reports and audits are performed daily, and appropriate actions are taken to correct the data if necessary.
Work directly with external and internal client to determine reporting requirements and develop appropriate solutions.
Qualifications:
Proficiency and exposure in Excel, PowerBI/Tableau, Looker
Exposure in programming/analytics skills such as SQL, Python or R.
Proficient in advanced analytics and statistics methodologies such as multiple regression, meta-analysis, shapley regression, etc
Have at least 2 years work experience in similar roles
Proficient in best application development practices that result in easily maintained and understood, consistent/standardized approaches for development deliverables and high performing applications
Experience with agile methodologies, certification a plus
Proficient in documentation of technical specifications
Ability to work well with a team or multiple teams
Bachelor's degree in statistics, computer science or something similar.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. #LI-KD1
TTEC

Pampanga
Permanent
Full-time