concierge lead ( Temporary contract)24-7 Intouch

About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
The Concierge Lead will provide support to the Concierge Manager, while managing the onboarding process for new team members. The incumbent will help the Concierge Manager coordinate with their programs on matters of recruitment, pre-production, quality, and recognition programs and initiatives for a temporary 90-day contract.
As Concierge Lead, You Will...
Ensure the quality of agents moving into production
Assist in the recruitment process from campaigning internal program job posts, filtering referrals, conducting second interviews, and keeping a track of pre-employment requirements
Interact with the new hires and respond to initial inquiries
Support Training and Nesting in providing recognition and training experience
Ensure the attendance of new hire orientation participants, help in PC deployment, onsite seat plan arrangement, and help in preparations for the new hire experience
Communicate and coordinate with the new hires about training schedules, as well as coordinate with the Team Leads for any program employee who needs to be welcomed back from LOA or MLOA
Support any facility or IT-related coordination as well as assisting with client-related tools
Coordinate roster updates with the recruitment team, and schedules for new hires
Responsible for updating the Concierge tracker
Assist in implementing engagement activities and recognition to the program including training recognition, graduation ceremony of new hires, and partnering with trainer on Day 1 attendance
Partner with the Team Leads on how to effectively get participation from agents and keep track of prizes and communicate it with the winners and respective Supervisors
Implement the onboarding process for newly promoted support team members, and provide feedback to Concierge Manager for any recommended changes as necessary
Close the loop for any related pre-employment requirement coordination, and maintain a tracker for operations-related updates in relation to new hires' onboarding experience
Responsible for auditing provisioned and unprovisioned licenses in relation to client-tools
Leverage any implemented initiatives and enforce organization standards
Work collaboratively with programs and cascade information as necessary
Mentor and guide team members by monitoring their performance and providing regular feedback and individual coaching to enhance/improve skills needed to meet account specific metrics
Requirements
As Concierge Lead, You Have...
High school diploma or equivalent is required
A proven track record in leadership development and performance management
A resilient attitude and demonstrated adaptability
The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
Conflict resolution and problem solving skills
Extensive people skills with the ability to interact with employees at all levels with diverse backgrounds
Strong communication skills, including written and verbal
Motivation to help others thrive at work and maintain a positive attitude
A professional and mature attitude
Excellent organizational skills and ability to handle a high volume of work
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch

Cebu City, Cebu
Temporary
Full-time