compliance and quality officer | Night Shift | start asapSOUND CONNECTION Philippines Inc.

We are looking for a dedicated COMPLIANCE AND QUALITY OFFICER to join our team for our graveyard shift and onsite assignment.
 
Key Responsibilities:
Review and audit insurance accounts for compliance and adherence to guidelines.
Monitor and evaluate customer interactions (phone calls, emails, and chat) to ensure compliance with service standards and guidelines.
Monitor service quality and compliance with healthcare (PHI and HIPAA) regulations and standards.
Track team attendance, punctuality, and overall adherence to schedules. Ensure that any issues related to attendance are promptly addressed and resolved.
Prepare detailed audit reports highlighting key findings, discrepancies, and areas for improvement.
Review and analyze reports and data to identify trends, gaps, or issues affecting the quality of service or compliance.
Develop and document standardized procedures and quality benchmarks to ensure consistent service delivery.
Assist in the development of training materials and participate in training programs aimed at improving quality assurance processes.
Regularly review and update quality standards and practices to reflect standard operating changes and industry best practices.
Observe and assess employee behavior in the workplace, ensuring professional conduct at all times.
Work closely with management to provide feedback and recommendations for process improvements, enforce company policies related to attendance and overall team behavior.
 
Ideal Candidate for the role:
Proven experience in quality assurance or compliance roles preferably in the BPO setting.
Knowledgeable with MS Office tools
Knowledgeable in Process Improvement and Compliance
Why apply with us?
Competitive Package with Salary Appraisals
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
It is easily accessible from almost any part of the Metro Cebu area
Only a day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Free Coffee
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Paid Leaves after 6 months
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, SOS is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/