complaint e valuatorWeLink Management Consultancy Services

Description
Welink MCS is hiring for a Complaint Evaluator in behalf of a client partner in the BPO Industry
Location: Cebu City
Email: ***@welinkmcs.com or ****@welinkmcs.com
Roles & Responsibilities:
•Owns the complaint handling process including:
• Complaint evaluation including adverse event reporting decisions, coding, follow up for additional ****rmation, and closure of
records
• Initiating Good Faith Effort (GFE) and Follow-ups for additional ****rmation and product returns
• Assessment of Complaints (events) for proposed MDR report ability and submits the assessment to a client and/or submits
directly to the regulatory authority
•Owns the complaint investigation activities including:
• Assessment of the accuracy of the hazard code assigned to the record
• Run the decision tree based on the ****rmation available in the complaint record
• Report ability assessment
• Complete good faith effort for missing ****rmation (NR)
• Failure code assignments (NR)
• Risk Level Assignment(NR)
• Complaint Review and Closure
•Assesses cases to determine if the event meets complaint criteria and escalates to the event is required
•Performs reviews and assessments of complaints processed by peers as part of a cross-utilization approach
•Responsible for contacting SME's, QAs, Team Lead as needed to obtain complaint closure
•Responsible for timely escalation of significant events to the Team Lead
•Keeps oneself updated, aware of, and compliant to all Company and Customer policies and procedures which include Information Security Management Systems
•Keeps all company ****rmation which includes customer ****rmation confidential and secured
Qualifications:
•Able to write effective Medical and Technical narratives regarding the complaints
• Able to create Customer Letters, if required
• Must have good computer skills, effective keyboarding skills
•Must have excellent telephonic and listening skills
•Able to think critically to determine the type of questions that need to be asked to gather necessary ****rmation
•Good in problem-solving and analytical skills
•Good in customer service skills
Required Skills:
•Graduate in Bachelor of Science in Nursing, Pharmacy or any Life Science course
•Must have clinical experience and/or a Registered Nurse/Pharmacist
•Must have 0-1-year experience in any BPO and/or customer communication experience
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

₱ 14,000.00 monthly ·  Cebu, Central Visayas ·  Today, 04:20 PM
Work type
Full Time