community assistant (full-time | Night Shift - us)Remote Workmate

Job Description :
This is a remote position.
Community Assistant (Full-time | Night Shift - US)
Full-time | 40 hours per week
The offer is at Php 28,000 take-home pay per month
Monday to Friday, 11:00 pm - 7:00 am Manila
About Remote Workmate:
We accelerate your success with our simple, direct, and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we're able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.
We guarantee you fair pay for work done and bring multiple opportunities your way.
About the Client:
Our client is a Homeowner Association Management Company that provides full-service Consulting Solution and is currently looking for Admin and Customer Service Associate who can help in administrative and customer service-related tasks.
Responsibilities:
Answering phone calls and assist the customer in resolving their issues or concerns
Analyze and apply necessary actions applicable such as forwarding to other parties/department within the company
Creating letters and mailers
Documenting processes
Attaching records and photos to files specific to individual customers
Responding to customer concerns via emails and calls
Prepare and maintain reports as instructed
Ad hoc administrative tasks required
Qualifications:
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3-5 years of proven Customer Service work experience dealing with US-based clients
With a good understanding and passion for customer satisfaction
Excellent phone/call management skills with high regard on good call etiquette
With good experience handling irate customers
Thinks quickly on his/her feet with the capacity to provide sound recommendations
Savvy in using cloud-based technologies, Gsuite, MS office suite
Strong English communication skills and comprehension
Effective at communicating with customers and responding professionally without a script
Meticulous/with very high attention to detail
Calm, collected and can remain objective despite difficult conversations
Personality: go-getter, assertive, not easily offended, reliable, proactive
To apply, please click the link below:
Upload a Word version of your resume as well as a short cover letter (BOTH ARE REQUIRED) explaining two things: the notable achievements and skills you're most proud of, and why you're the ideal candidate for this job.
Note: Only applications made through the link above will be entertained.
If you are encountering issues in attaching the documents to your job application, please send the files directly to and put in the subject line: "To (name of the contact/recruiter): Application for (insert job title) with Job ID (insert job ID)"
Home-Based Requirements:
Fast and reliable wired internet connection of not less than 5 Mbps
Quiet, private home office free from noise background or distractions
Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam
If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!
Remote Workmate

Philippines
Permanent
Full-time