community Assistant - additional hireRemote Workmate

Job Description
Community Assistant - ADDITIONAL HIRE (Full-Time | Night Shift)
Full-time 40 hours per week
Php 28,500 take-home pay monthly
Monday to Friday, 11 pm - 7 am PHT schedule
About the Company:
Become a part of an awesome company that aims for work-life balance, long term relationships and guarantees your payment for work done with our clients. We are continuously expanding our team of highly qualified online professionals to work with us.
About the Client
Our client is a Homeowner Association Management Company that provides full-service Consulting Solution and is currently looking for Admin and Customer Service Associate who can help in administrative and customer service-related tasks.
About the Role:
Answering phone calls and assist the customer in resolving their issues or concerns
Analyze and apply necessary actions applicable such as forwarding to other parties/department within the company
Creating letters and mailers
Documenting processes
Attaching records and photos to files specific to individual customers
Responding to customer concerns via emails and calls
Prepare and maintain reports as instructed
Ad hoc administrative tasks required
Qualifications:
3-5 years of proven Customer Service work experience dealing with US-based clients
With a good understanding and passion for customer satisfaction
Excellent phone/call management skills with high regard on good call etiquette
With good experience handling irate customers
Thinks quickly on his/her feet with the capacity to provide sound recommendations
Savvy in using cloud-based technologies, Gsuite, MS office suite
Strong English communication skills and comprehension
Effective at communicating with customers and responding professionally without a script
Meticulous/with very high attention to detail
Calm, collected and can remain objective despite difficult conversations
Personality: go-getter, assertive, not easily offended, reliable, proactive
To apply, please click the link below:
Upload a Word version of your resume as well as a short cover letter (BOTH ARE REQUIRED) explaining two things: the notable achievements and skills you're most proud of, and why you're the ideal candidate for this job.
Note: Only applications made thru the link above will be entertained.
If you are encountering issues in attaching your resume to your job application, please send the word file directly to [Protected Info] and put in the subject line: "To (name of the contact/recruiter): Application for (insert job title) with Job ID (insert job ID)
Home Based Requirements:
Fast and reliable wired DSL internet connection of not less than 5mbps
Quiet, private home office free from noise background or distractions
Updated computer (pc or laptop) and excellent quality microphone, and headset.
If you are looking for an exciting role without the hassle of daily commute, then this job is perfect for you!
Remote Workmate

Philippines
Permanent
Full-time