commercial Assistant - chinese mandarin bilingualSmartsourcing

Why Smartsourcing?
We're a certified
Awarded by HR AISA as a
to Work for in the Philippines * We are CCAP and IBPAP registered
What's in it for you?
Above-industry salary package
Day Shift
Fixed weekends off
HMO coverage for you and your dependent/s after one (1) month
Free lunch every day
Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
Subsidized gym membership at Anytime Fitness
Paid leaves
What will be your tasks?
Assist Insurance Account Managers
Provide technical expertise on the client's tools
Ensure that all requests are processed accurately and timely
Assist in ensuring the effective administration of a portfolio of insurance accounts
Follow up Account Managers or Officers that are at risk of missing deadlines
Monitor and resolve queries related to prospect handling and management
Check in every 3-4 months with customers for feedback
Support ad-hoc requests from existing customers
Escalate any issues and concerns
- Able to read and write in Chinese
- Background in General Insurance Claims, Banking and/or Trade Finance or insurance related work is required
- Experience in customer service / BPO is a plus
- Ability to understand and interpret visual data
- Sound technical understanding of spreadsheets, data analysis and other insurance procedures
- Excellent written and verbal communication skills at all levels
- Degree in Finance or Business Administration or related field is a plus but not essential
- High level of organisational skills with the ability to manage and shift priorities
- Assertive in following up if necessary in order to meet deadlines
- Show initiative and work autonomously
- Independent and able to navigate through internal processes with meticulous attention to detail
Smartsourcing

Cebu City, Cebu
Permanent
Full-time