command center/ HelpdeskAdvanced World Systems, Inc.

COMMAND CENTER/HELPDESK
 
Overview:
 
The Command Center Team is the central point of contact for all support, troubleshooting & incident management. They are considered the first responders and ensure issues & escalations are attended to promptly.
 
The Command Center team will liaise with the engineering & application departments to resolve problems or inquiries, both internal and external customers. It will comprise multiple team shifts to handle the 24/7, including holidays and weekends operations
 
Responsibilities:
Keep track of the customer queries and resolve the issues as early as possible.
Ensure that all alerts, escalations, and issues are attended to, resolved, and documented timely.
Update and monitor the regular daily business readiness tracking
Regular reporting of the day-to-day issues encountered by internal and external stakeholders
Regularly reviewing existing systems and making recommendations for improvements
Work with a team of technical support engineers and specialists.
You will be working on a 24/7 shift (including holidays and weekends).
Team's best practices and methodologies
Reports directly to the Command Center Engineering Manager of the Platform Department
Required skills/experience:
At least 7 years experience in technical support
Has experience in Windows/Linux Servers
Has experience in Cybersecurity
Graduate of any 4 or 5-year computer related course
Can start asap