Collections trainer | clarkSutherland
Workplace: Pampanga
Salary: Agreement
Work form: Full time
Posting Date: 08/01/2026
Deadline: 18/10/2022
Company Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.
Job Description
You are also expected to:
Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
Fill out accurate reports
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
Facilitate all aspects of floor-training and BQM Training for the program.
Responsible for self-skilling & certification during periods of un-activity (classroom)
Supervise and coach learners in nesting & BQM type environments
Facilitate multi-hour product, behavioral or tool change type learning experiences
Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
Coach and give feedback to trainees to help them fulfill performance metrics.
Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution
Qualifications
Our most successful candidates will have:
Earned a Bachelor's degree in any field (Major in Education or Communication preferred)
At least 2-3 years of work experience as a Trainer. Preferably with banking, financial and collections background/experience.
Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements
Willingness and ability to work in a shifting or graveyard schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sutherland
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.
Job Description
You are also expected to:
Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
Fill out accurate reports
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
Facilitate all aspects of floor-training and BQM Training for the program.
Responsible for self-skilling & certification during periods of un-activity (classroom)
Supervise and coach learners in nesting & BQM type environments
Facilitate multi-hour product, behavioral or tool change type learning experiences
Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
Coach and give feedback to trainees to help them fulfill performance metrics.
Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution
Qualifications
Our most successful candidates will have:
Earned a Bachelor's degree in any field (Major in Education or Communication preferred)
At least 2-3 years of work experience as a Trainer. Preferably with banking, financial and collections background/experience.
Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements
Willingness and ability to work in a shifting or graveyard schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sutherland
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
Submit profile
Sutherland
About the company
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Position Collections trainer | clark recruited by the company Sutherland at Pampanga, Joboko automatically collects the salary of , finds more jobs on Collections Trainer | Clark or Sutherland company in the links above