Collections agentGenpact India Private Limited

Urgent hiring for people having experience related to collections and BPO. Preferably at least 1 year for the required skills. The job is onsite at our Alabang location, probably night shift. Function: Operations Alabang, Philippines With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Responsibilities Collect the delinquent amount from the customer over the phone or take promises from them on making the payment Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc. Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts. Provide payment plans basis customer requirement. Negotiate with customers to ensure they can make their account current. Work with the team members and the team lead to ensure team meets the SLAs month on month. Should be ok to work in US shift including graveyard shifts. Required Education & Experience Bachelor's Degree in Commerce or any other stream. 1 to 3 minimum years of experience in B2C / B2B collections process and should have called international customer to collect on due payments. Customer Service experience is preferred. Required Skills: Excellent verbal and written communication skills High on Energy Ability to learn ERP systems Excellent MS Office skills including MS Excel. Team player. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Monster

Alabang, Muntinlupa City
₱20,000-28,000 per month
Permanent
Full-time