Collection SpecialistOrigo BPO

Description
We are looking for a competent Collection Specialist to contact clients and collect outstanding
payments. The individual will strike a balance between maintaining trustful relationships, and ensuring
timely payments.
Key Responsibilities:
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
Skills and Qualifications:
• Proven experience as a Collection Specialist or similar role
• Ability to work independently
• Familiarity with laws related to debt collection
• Excellent verbal communication and customer service skills
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Skilled in negotiation
• Problem-solving skill
Requirements
Minimum education level: Vocational
Years of experience: 2
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  7 minutes ago