coe Team LeadUber

Job Description
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help in any way we can. We handle critical concerns from safety to blocking issues, and ensure the resolution matters to the customer. Consistently making each member an eventual promoter of Uber. The right time is always now when joining Uber and the COE it has always been moving to greater heights as we support a lot of markets - allowing you to learn every single day.
About the Role
We are looking for a Team Lead to support the Restaurant Advanced Support team who handle raised merchant issues. This person will be responsible for leading and running day-to-day responsibilities to ensure that all critical metrics and targets are met. The Team Lead will provide the help and support needed by the team to perform their roles effectively. The resource is expected to build, coach, and mentor a positive culture of excellence and integrity.
Your Impact in Role:
Handle performance and get results: Analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency, customer and costs, if applicable.
Lead, mentor, coach, and empower people: Coach your Team, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain partner relationships: Interact and collaborate with teams from the different regions and cities we support. Constantly improving our level of service to customers through exceeding agreed service levels.
The Experience You'll Bring:
People Leadership Skills: A proven track record to coach, mentor and lead people by embodying optimistic leadership. Should also be able to plan for development opportunities for team members.
Project Management: Ability to organize and complete work efficiently. Apply knowledge, skills, tools, and techniques to complete an initiative or project according to specific requirements.
Queue Management: Should have basic understanding of Queue mitigation concepts such as Out of Office Shrink and predicting output based on case per hour.
Partner Management: Can facilitate, drive meetings with partners and stay on top of new information to pass along to the team. Can communicate the why behind information.
What's in it for you
Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today. We pride ourselves on the outstanding team we've built. The driver behind all of our growth, our daring and innovative brand, and the groundbreaking technology we bring to life is the people that make Uber, #OneUber!
Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and personal wellbeing. These benefits have been designed with # OneUber in mind, supporting the whole you and the way that you work best!
Personal health and wellbeing - HMO coverage for you and your eligible dependents. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including gym / fitness memberships, mindfulness apps, fitness equipment, and more.
Family comes first, and our paid parental leave (18 weeks full pay) is fully accessible for new parents from day 1 (with no tenure requirement).
When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program catered lunch and you'll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber's sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.
Unsure if this role is the right fit for you
We strongly encourage that you review the details of the job role and conceptualize how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we encourage you to apply to explore opportunities within Uber.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .