Lead your team in solving sophisticated issues for our Restaurant Partners.
Guide and mentor your agents to be successful in their roles. You will create action plans for those who experience challenges in their performance to ensure that no one gets left behind.
Help improve your LOB by being an effective thought partner to colleagues and making recommendations based on data and performance trends to optimize the line of business, ultimately building the success of the program you support.
We are continuously evolving our business. As part of this growth, we need super-pumped individuals who are customer-obsessed, determined to do what is right and can hustle in a multifaceted work environment.
What You'll Do
As a Team Lead, you will be responsible for the overall management and leadership of a team. You are encouraged to:
Lead performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer, and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor, and empower people: As a leader, you will coach your team, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain partner relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
Drive accountability on policies, house rules, and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy, and PIP guidelines. You will ensure that you and your team members do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes:You will review, lead and proactively suggest improvements to current policies and processes to ultimately win our employees, customers, and partners over.
Basic Qualifications
Strong customer service and administrative experience; very technically savvy
Excellent coaching, mentoring & leadership skills
Excellent partner management
At least 2 years experience in People Management
Preferred Qualifications
Knowledgeable in using Google Sheets (Intermediate Level)
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing .
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber
Guide and mentor your agents to be successful in their roles. You will create action plans for those who experience challenges in their performance to ensure that no one gets left behind.
Help improve your LOB by being an effective thought partner to colleagues and making recommendations based on data and performance trends to optimize the line of business, ultimately building the success of the program you support.
We are continuously evolving our business. As part of this growth, we need super-pumped individuals who are customer-obsessed, determined to do what is right and can hustle in a multifaceted work environment.
What You'll Do
As a Team Lead, you will be responsible for the overall management and leadership of a team. You are encouraged to:
Lead performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer, and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor, and empower people: As a leader, you will coach your team, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain partner relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
Drive accountability on policies, house rules, and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy, and PIP guidelines. You will ensure that you and your team members do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes:You will review, lead and proactively suggest improvements to current policies and processes to ultimately win our employees, customers, and partners over.
Basic Qualifications
Strong customer service and administrative experience; very technically savvy
Excellent coaching, mentoring & leadership skills
Excellent partner management
At least 2 years experience in People Management
Preferred Qualifications
Knowledgeable in using Google Sheets (Intermediate Level)
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing .
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber
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Mabalacat, Pampanga
Permanent
Full-time
Permanent
Full-time
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Position coe Team Lead i - eats special projects recruited by the company Uber at Pampanga, Joboko automatically collects the salary of , finds more jobs on COE Team Lead I - Eats Special Projects or Uber company in the links above