Coe spe Cialist iUber

The Grocery & Retail Direct team works with non-restaurant merchants (like groceries, convenience stores, etc) to help them with live order concerns, refunds, and payment issues.Your Impact in Role:Provide proactive support to merchants regarding live order concerns, escalated cases, and ad hoc issues, ensuring a smooth customer experience.Drive process improvements by raising logic C360s, building or refining processes, and contributing to long-term support strategies locally and globally.Use data and insights to identify and prevent fraud and compliance risks, while supporting defect reduction and tool enhancement initiatives.Collaborate effectively with team leaders, members, and stakeholders to address concerns and improve operations across business lines.The Experience You'll Bring:
Work experience in high-energy, high-pressure, productive environment
Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences. Comfortable with Excel, Google Sheets and other technology-based business tools
Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way.
Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation. Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.
Uber

Mabalacat, Pampanga
Permanent
Full-time