CoachSitel Licensed Insurance Services

Coach_WOW SUMMARY OF RESPONSIBILITIES: Ensure that calls are handled professionally Provide direction and guidance to guarantee consistent achievement of key performance metrics Achieve, measure, report, and communicate metric goal attainment for a Coach_WOW SUMMARY OF RESPONSIBILITIES: Ensure that calls are handled professionally Provide direction and guidance to guarantee consistent achievement of key performance metrics Achieve, measure, report, and communicate metric goal attainment for assigned team Ensure accurate and timely communication of client and campaign issues to Manager Site Operations Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents Coach, mentor and develop agent team for skills expansion and promotional opportunities Perform other duties as assigned BASIC POSITION QUALIFICATIONS: Four-year college degree or directly related work experience Minimum of 12 to 18 months of call center experience preferably as a Supervisor Demonstrated interpersonal, coaching, and supervisory skills Excellent verbal and written communication skills Good computer skills (hardware, operating systems, Internet) KNOWLEDGE / SKILLS / ABILITIES: Demonstrated interpersonal, coaching, and supervisory skills Excellent verbal and written communication skills Good computer skills (hardware, operating systems, Internet) Demonstrated ability to set priorities and multi-task WORK EXPERIENCE: Minimum of 12 to 18 months of call center experience preferably as a Supervisor
Monster

Baguio, Benguet
Permanent
Full-time