About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visitto learn more. Job Summary Ensure that calls are handled professionally Provide direction and guidance to guarantee consistent achievement of key performance metrics Achieve, measure, report, and communicate metric goal attainment for assigned team Ensure accurate and timely communication of client and campaign issues to Manager Site Operations Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents Coach, mentor and develop agent team for skills expansion and promotional opportunities Perform other duties as assigned Primary Job Responsibilities Skills/Knowledge/Abilities Education Experience Target Specialized Certifications
Monster
Monster
Other Info
Puerto Princesa City, Palawan
Permanent
Full-time
Permanent
Full-time
Submit profile
Sitel Licensed Insurance Services
About the company
Team Leader / Results Coach - Night Shift (Cebu Based)
The Virtual Hub Philippines
Cebu, CebuAgreement
Position Coach | palawan recruited by the company Sitel Licensed Insurance Services at Palawan, Joboko automatically collects the salary of , finds more jobs on Coach | Palawan or Sitel Licensed Insurance Services company in the links above
About the company