clinical operations - Muntinlupa city, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Position in this function includes those responsible for management and administration of multiple functions, or management of healthcare business operations.
Primary Responsibilities:
Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff
Work most often impacts a large business unit, or multiple markets/sites
Develops and executes strategies for a function or discipline that span a large business unit or multiple markets/sites
Directs others to resolve business problems that affect multiple functions or disciplines
Product, service or process decisions are most likely to impact multiple functions and/or customer accounts (internal or external)
Implement/Manage Operations Programs and Strategies:
Establish and/or implement internal and/or external service level agreements in order to ensure ability to monitor and measure program performance (e.g., turnaround time; quality; effectiveness)
Identify and/or secure resources (e.g., funding; staffing; system security; real estate and/or telecommuting requirements; hardware/software) required to implement programs
Provide guidance, expertise, and/or assistance to internal and/or external partners (e.g., claims; call center; benefits; clinical) to ensure programs and strategies are implemented and maintained effectively
Monitor/Evaluate Operations Program and Strategy Performance:
Monitor project performance against internal and/or external service level agreements
Work with internal and/or external partners (e.g., claims; call center) to ensure accurate reports are produced to validate program performance review
Review consolidated operational performance reports in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion
Incorporate operations program performance information into strategic and business planning
Analyze operational performance on relevant criteria (e.g., targeted financial metrics; quality indicators; performance guarantees and/or incentives)
Build/Maintain/Manage Relationships with Operations Stakeholders:
Build and demonstrate an understanding of relevant business areas' leadership, structure, responsibilities, and work flow
Conduct deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement
Support/Develop/Ensure Compliance with Operations Policies & Procedures:
Demonstrates understanding of and adhere to relevant policies, procedures, and regulations
Stay abreast of changes and/or updates in relevant policies, procedures, and regulations
Review/Manage/Drive Operations Efficiency, Quality, and Financial Performance:
Utilize stakeholder input to help shape and implement continuous improvement in operational quality and financial performance (e.g., encourage participation in Six Sigma projects)
Ensure internal partners and/or external vendors adhere to business and contractual agreements
Ensure that business continuity/emergency response plans are reviewed and tested regularly, up-to-date, and can be readily executed
Demonstrates understanding of budgeting and forecasting tools, terminology, and processes
Analyze budget performance and variances throughout the fiscal year, and recommend and/or make necessary adjustments and corrections
Review and assign projects/initiatives based on resource capacity, capability, and expertise
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's Degree or equivalent work experience
Minimum of 15+ experience in leadership, healthcare, customer service or patient experience-related field
Clinical Operations experience
Strong facilitation and organizational development skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Alabang, Muntinlupa City
Permanent
Full-time