client success Manager (ilo)Fortuna BMC

Qualifications
Experience of at least three (3) years as a Supervisor or Manager for a company in a related field.
Possesses a Bachelor's degree in any field.
Should be of legal age.
Excellent communications skills.
Amenable to work in an office-based setup.
Sales/Marketing experience is a plus but not required!
Responsibilities
Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
Regularly updates clients on account status and other immediate concerns that arise during the campaign.
Minimizes client attrition by renewing service contracts.
Identifies potential client concerns and proactively resolves them.
Upsell clients on other products and services offered by the company
Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
Responsible for keeping the production leader updated with any changes or feedback coming from the client.
Performs other tasks assigned by the Group Leader or the CEO
Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.
Manatal

Western Visayas
Permanent
Full-time