client success AssociateLanturn Pte. Ltd.

Description
The Client Success Associate will perform the following tasks:
• Make effective client outreach, training, and engagement, as well as provide client success support.
• Improve the client experience, reduce client churn, and increase the client lifetime value.
• Develop client relationships that promote retention, growth, and loyalty. That includes responsibilities for Client Success activities (e.g., onboarding, support, services, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
• Provide world-class customer experience through client interactions via scheduled meetings and emails.
• Assist clients as needed with setting up and navigating programs or software associated with a product or service.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Handle client concerns and escalating issues as needed, ensuring all efforts are made to retain existing clients.
Requirements:
• Graduate of any four-year course.
• Strong attention to detail and the ability to follow directions.
• Ability to present oneself well over the virtual meetings.
• Must have the ability to perform multiple tasks but still have the ability to prioritize.
• Excellent customer service skills.
• Strong communication skills and technical writing.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Experience in a call center or hospitality environment a is plus.
• Proficiency in Xero is an advantage.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: Yes
Availability for change of residence: Yes

Manila, National Capital Region ·  Now