client Services managerResultsCX

Account Operations Manager
If your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our client's business objectives to assist with their customer service strategies, solve client problems and expand our opportunities for revenue growth. In this role you will:
Liaise with client representative of all levels as key point of contact
Execute consistently against the client's plan
Conduct weekly and monthly business reviews
Holds weekly operations calls with internal support teams
Process and analyze internal and external data collection requests
Communicate and proactively support client initiatives
Prepare account specific communications
We are looking for someone who:
Has 4+ years' experience in a client facing role
Is passionate for customer success with a proven track record of achieving client goals
Can build and nurture relationships with multiple stakeholders to solidify our client partnerships
Solve problems with curiosity and creativity
Focus on continuous improvement and operational optimization
Embrace challenges and change
Communicate effectively in person and in writing, responding to inquiries from managers and clients
Use MS Office for data analysis and creating presentations
Experience in a call center environment a plus
Occasional travel may be required
About ResultsCX:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
ResultsCX

Lapu-Lapu City, Cebu
Permanent
Full-time