client Services manager - boholIBEX Global

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Client Services Manager - Bohol
Location PH
ID 2021-3923
Job Family Client Services Employment Status Permanent (Outside US)
Responsibilities
Client Services Manager will be involved in the planning, developing and managing of client projects - typically several at once.
Will be in charge of determining a project's schedule, scope and budget, and directing appropriate team members in fulfilling the specifications to meet client and company objectives. He/She could also be responsible for defining departmental operating budgets, and resource, risk and scope management.
Manages client expectations works with internal partners, such as operations staff and sales, to improve service levels.
Communicates to each stakeholder at every step of a project is vital to maintaining successful relationships and product or service delivery.
Determines short- and long-term resource requirements, builds and manages teams and designates responsibilities among each team member.
Serves as primary point of contact for pre and post-sales support to internal and external clients
Serves as the client's advocate
Manages client requests
Develops and maintains client profile
Coordinates and manages customer quarterly business reviews
Understands client's evolving service and support requirements
Responsible for overseeing the sales order process from receipt through billing
Serve as client's point of escalation
Resolves cross functional issues on behalf of clients
Drives process and policy changes
Develops and build relationships with cross-functional teams
Solves complex problems and develop innovative solutions
Develops and maintain Client Services' procedures. Provide on-going support.
Collaborates with other members of the Client Services Team
Assists with departmental training
Coordinates and manages effective meeting with Senior Leaders
Qualifications
5+ years experience in Customer Service and/or Account Management
BS/BA degree or equivalent
Ability to project manage, multitask and follow through
Outstanding interpersonal skills - ability to professionally communicate and interact with all levels of internal and external customers
Problem resolution
Ability to work and adapt in rapidly changing environment
Process orientation, analytical and deductive reasoning skills
Excellent English written and oral communications skills
Relationship building skills
Good Negotiation skills
Ability to work independently with minimal management guidance
Experience with customer support systems
Strong knowledge and experience with telecom circuit ordering and provisioning
Knowledge of Internet, hosting, network and telecommunications services industries
Demonstrate strong team leadership skills
Applicants must be willing to work on night shift and open to work onsite in Bohol
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IBEX Global

Bohol
Permanent
Full-time