client services inforce AdministratorManulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Job Su Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Job Summary This role manages all inforce transactions including financial reports for deposit, investment, loan, and mortgage products. Overview MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Administrative Services, Professional Services, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance, and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 6,000+ employees across Manila, Cebu, and Chengdu (China). Administrative Services supports Asia, Canada, US, and Global Asset Management Divisions from Mail Indexing to Disbursements back office transactions. Role and Responsibilities The role reports to Team Leader / Senior Team Leader Responsibilities include the following: Accountable for all in good order (IGO) transactions for inforce work while working within prescribed accuracy, productivity and service level agreements (SLAs). This includes Personal Advantage Account (US/CAD), Tax Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), Registered Retirement Income Fund (RRIF), Personal Non-Registered Guaranteed Investment Certificate, RRSP Loan, Leverage Loan and Mortgage Products. . Work directly with business unit in response to issues and questions regarding Manulife Bank's products and processes. Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations Flexibility to work overtime during peak seasons and in high volume situations. Qualifications Minimum Experience College/University graduate preferably with a degree in Banking and Finance, Management, Accounting or any business-related course Experience working in the bank industry is a plus Good written and verbal communication skills using the English Language Ability to compose a grammatically correct, clear and concise email Minimum keyboarding skills of at least 30 words per minute. Exhibits good navigation skills. Soft Skills Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information. Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines. Candidate must demonstrate problem solving skills. Ability to apply sound judgment with strong decision-making skills. Tools Specific Knowledge AWD - Automated Work Distributor PPlus - Portfolio Plus Contact Logger Salesforce Agent desktop Banklink - Deposits DSS - Distributor Support System Repsource Alfresco Web Intake Tool MS Office Applications Knowledge Database Lotus Notes Product Specific Knowledge Comprehensive knowledge on deposit and investment products Basic knowledge on loan and mortgage products Process Specific Knowledge Bank admin indexing including Exchangfax and returned mail Processing of all financial and non-financial worktypes Processing of all financial and non-financial reports and postings of transactions that were assigned to Manila If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time