client service Coordinator (german speaker)QIMA

Our service quality is very important to us - in fact, "Client Passion" is among our core company values.
 
To cope with our fast growth, we are currently looking for a CLIENT SERVICE COORDINATOR to join our global team.
 
The Company
 
We're a global provider of quality control and compliance services that help brands and retailers manage their supply chains. Every year, we deliver some 300,000 inspections, audits, and lab tests. 
 
QIMA's Operations team is a place where you can grow your technical and management skills - while helping us bring trust to global trade. We would like you to join our team to help us ensure the quality of our client's supply chains by performing on-site product inspections of apparel and other soft lines.
 
The Job
 
You will be dedicated to understanding the customer's enquiries and problems and troubleshooting them with an optimal and effective solution.
 
Your main responsibilities will include (but are not limited to) to:
Answer timely and professionally to clients' enquiries received through the customer support software;
Reply to requests from clients in a timely manner;
Identify top priorities requests and make sure that they're addressed in the most efficient way;
Escalate technical enquiries with the teams and ensure it is being solved with the clients;
Follow up with the customers, and take note of their suggestions to continuously improve the quality of service; and resolution time;
Create quotations based on the customer's enquiries and existing pricelists;
Coordinate new projects with the team members and keep track of deadlines are being met; Report the status of inquiries/quotations / new projects to operations management regularly.
The Candidate
 
In order to succeed in this role, you must have:
A university degree in Business Administration, Engineering or any related field;
A proven track record of a minimum 1 year in a Customer Service role;
Excellent written, oral and interpersonal communication skills;
Strong ability to work well under pressure, pay attention to details, and meeting tight deadlines;
A knack for organization and time management to assess workload and resources accordingly;
A passion for customer support and you must be qualitative minded with high attention to detail and proven problem-solving skills;
Fluency in German Language;