client service center Associate (mandaue)Sun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Please enter the external job description here (remove this line)
Job description (heading) / Description du poste (titre)
The position is responsible for the accurate and timely processing of all types of payments.
Resolving or facilitating of all types of inquiries and requests, from walk-in clients at the Client Service Centers.
Accountable for ensuring that daily collections are properly accounted for, reported, and deposited within company standards
Proper safekeeping of all cash and check collections, working change, petty cash fund, provisional receipt booklets and official receipts.
Responsible for performing various office management tasks; for one-man Client Service Centers assignments.
Responsible for various sales/marketing-related tasks.
Responsibilities (heading) / Responsabilités (titre)
Resolves all types of inquiries and requests at the counter in a timely, accurate, professional and courteous manner using the various Client Service Centers applications/systems and ensuring counter service levels are met
Facilitates requests for processes beyond the scope of the Client Service Centers
Coordinates with backend support unit/Dept. and or Sr. CC staff for requests requiring changes and adjustments in their policy/plan records.
Scans new business and conversion applications (TRAD,VUL, MF and PN) following agreed upon guidelines/procedures using Client Service Centers application systems and ensuring service level targets are met.
Receives and processes payments for all three lines of businesses; issues official receipts, and accounts for said collections on a daily basis following agreed upon guidelines, procedures, and ensuring service levels are met.
Handles Petty Cash Fund disbursement and replenishment, as applicable
Prepares various pre-formatted correspondences
Facilitates client's computation requests using various worksheets within the scope or authority limit.
Participates in special projects and initiatives as required.
Perform the following sales/marketing - related tasks: (one-man Client Service Center- specific)
Performs the following office management tasks: Monitors, maintains and conducts regular inventory of office supplies, forms and equipment following approved guidelines/procedures.
Reports equipment/furniture/premises-maintenance issues to appropriate HO units and facilitates resolution of problems.
Monitors, maintains and conducts monthly inventory of the ISO's supplies, forms and equipment following approved guidelines and procedures
Posts company-related updates in the bulletin board Monitors and updates promos
Qualifications (heading) / Compétences (titre)
Special Skills:
Computer literate
Good command of verbal and written English communication
People Oriented
Good attendance and punctuality record
Team Player
Flexible
Agile
Honest
Job Category: Customer Service / Operations
Posting End Date:
Sun Life Financial

Mandaue City, Cebu
Permanent
Full-time