clark | Customer Service Representative iv | consumer electronics account | 8966 (august 05,2022)Majorel (Formerly Arvato Bertelsmann)

Job Description
We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance - essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real Majorel difference lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile - all pulling together as One Team. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
Overall Responsibilities:
.Provides research, verification and responses to customer inquiries.
.Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey
.Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer
satisfaction survey scores
.Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey
.Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures
.Maintains a general awareness of client's strengths in the industry and
.Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
.Other duties as assigned
Job Requirements:
.High School Diploma or Equivalent
.Customer focused
.Experience in Logistics/Order Management is desirable
.SAP and block management experience preferred
.A high level of computer literacy preferred
.Strong organizational and administrative skills
.Strong analytical and problem solving skills
.Self-motivated and adaptability & willingness to take on new tasks
.Self-motivated, works well under own initiative
.Strong team player
.Deliver efficient troubleshooting and query resolution.
.Present work professionally in a timely & efficient manner within deadlines.
.Exhibit ability to show initiative identifying trends and/or process improvement.
.Continuous product & process training in fast paced environment.
.Promote a positive and professional image of arvato to clients and others at all times
by adhering to company policy and procedures.
.Written English Comprehension
.Excellent communication soft skills and confidence dealing with customers
.Comfortable working on an online environment with general computer literacy
Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race,color,creed,religion,sex,gender,genderidentity,sexualorientation,maritalstatus,politicalaffiliation,union membership,nationalorigin,ancestry,citizenshipstatus,veteranstatus,age,physicalormentaldisability,genetic informationoranyotherstatusprotectedbyapplicablefederal,stateorlocallaw.Equalemploymentopportunity willbeextendedtoallpersonsinallaspectsoftheemployer-employeerelationship,includingrecruitment,hiring, upgrading, training, promotion, transfer, discipline, layoff, recall andtermination.