claims Coordinator iiM2MJ Human Resources Consulting
Workplace: Pasig
Salary: Apply
Work form: Full time
Posting Date: 07/11/2025
Deadline: 05/12/2020
Description
Job Functions:
• Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials.
• Work closely with other departments to resolve disputed claims or debits.
• Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or
denials,
• Monitor system for outstanding deductions and process commission chargebacks.
• Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
• Review debit information, make direct calls to customer to obtain missing information.
• Monitor outstanding deductions and reconcile balances.
• Process commission chargebacks against quotes, SPAs, and explain discrepancies to customers.
• Notify distribution center of shipping discrepancies.
• May authorize credit up to appropriate credit value assigned.
• Review accuracy of credit files and maintains appropriate credit files.
• Responsible for distributing credit copies and supporting documents.
• Audit chargeback credit for duplication or potential drop shipments before approving credit.
• Write denial letters to customer for debits/claims that are denied.
• Provide excellent customer service to business unit POCs and other internal customers
• Prepare monthly metric reports, field credit reports etc.
• Work with sales force and collections to keep outstanding balances minimal.
• Process promotional event credits
• Serve as team OIC and back-up of supervisor for team activities
• Demonstrate presentation skills to POC or counterparts during meetings when needed.
• Escalate issues and concerns to management.
• Verify reviewable items with planners and counterparts
• Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
• Adhere to ISO Standards
Job Requirements:
• Candidate must have a Bachelor's Degree
• Customer Service Experience is a plus
• Must be Computer Literate - PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet / Intranet for business functions
• Above average spoken and written communication skills
• Ability to handle varying workloads
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Job Functions:
• Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials.
• Work closely with other departments to resolve disputed claims or debits.
• Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or
denials,
• Monitor system for outstanding deductions and process commission chargebacks.
• Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
• Review debit information, make direct calls to customer to obtain missing information.
• Monitor outstanding deductions and reconcile balances.
• Process commission chargebacks against quotes, SPAs, and explain discrepancies to customers.
• Notify distribution center of shipping discrepancies.
• May authorize credit up to appropriate credit value assigned.
• Review accuracy of credit files and maintains appropriate credit files.
• Responsible for distributing credit copies and supporting documents.
• Audit chargeback credit for duplication or potential drop shipments before approving credit.
• Write denial letters to customer for debits/claims that are denied.
• Provide excellent customer service to business unit POCs and other internal customers
• Prepare monthly metric reports, field credit reports etc.
• Work with sales force and collections to keep outstanding balances minimal.
• Process promotional event credits
• Serve as team OIC and back-up of supervisor for team activities
• Demonstrate presentation skills to POC or counterparts during meetings when needed.
• Escalate issues and concerns to management.
• Verify reviewable items with planners and counterparts
• Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
• Adhere to ISO Standards
Job Requirements:
• Candidate must have a Bachelor's Degree
• Customer Service Experience is a plus
• Must be Computer Literate - PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet / Intranet for business functions
• Above average spoken and written communication skills
• Ability to handle varying workloads
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Pasig, National Capital Region · Today, 08:59 PM
Work type
Full Time
Work type
Full Time
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M2MJ Human Resources Consulting
About the company
M2MJ Human Resources Consulting jobs
Makati, National Capital Region · 11 September (updated)
Position claims Coordinator ii recruited by the company M2MJ Human Resources Consulting at Pasig, Joboko automatically collects the salary of Apply, finds more jobs on Claims Coordinator II or M2MJ Human Resources Consulting company in the links above
About the company
M2MJ Human Resources Consulting jobs
Makati, National Capital Region · 11 September (updated)