Chinese Seller Engagement LeadShopee

Job Description:
Develop seller engagement strategies to build the local Chinese Seller Community
Lead the Chinese Seller Engagement team in in developing communications and education strategies, creating content, and disseminating information relevant to Shopee sellers across multiple channels
Build in-depth knowledge of Shopee policies and develop a deep understanding of operational processes and guidelines to ensure sellers are constantly informed
Identify seller pain points and create processes to address challenges systematically
Work closely with both Operations and Business Development teams to provide sellers with ongoing operational support and high-touch resolution to issues
Identify seller training demands and needs for improvement and design education mechanisms
Monitor effectiveness of education campaigns, information broadcast, and training sessions
Job Requirements:
Possesses a Bachelor's Degree with an excellent academic background
A minimum of 5+ years experience and within a leadership role
Excellent verbal and written communication skills; excellent command of English and Mandarin (required)
Experience in project management and handling diverse audiences and multiple channels
Ability to be resourceful, flexible and proactive when issues arise
Strong decision making and problem solving skills
Work Location: Binondo Hub
Shopee