chat inbound Sales RepresentativeTTEC

At TeleTech, we're all about the Human Experience. Elevated. As a temporary work from home Chat Inbound Sales Representative in Cebu, you'll be part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience, and company culture.
What You'll Be Doing
Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector, or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Bring your strong product and brand knowledge, goal setting experience, and passion to negotiate and close a sale, handle objections and rebuttals during customer interactions
Effectively recommend, quote, and negotiate product knowledge with customers to close the sale while identifying and handling all sale opportunities
Connect and resolve issues with customers using written communication only
What You Bring to the Role
Call center experience is a plus but not required for candidates who completed Senior High School or 2 years in college.
For High School graduates (Old Curriculum) should have at least 2 years of call experience.
Call center experience is a plus but not required
Great written communication skills
Comfortable with decision making by assessing the situation, researching potential solutions, and making recommendations before escalating to the next level
Computer savvy
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
Company-sponsored HMO with Health & Wellness programs for you and your family
Educational assistance through tuition reimbursement
An accessible office location inside the central business area in Cebu City with nearby food establishments
The Equipment You'll Need (Temporary Work from Home set-up)
Have the right connection - a home internet connection of 15-20 Mbps (you may do a quick check through Fast.com)
Computer - we'll supply and deliver at your doorstep
Must be able to hard-wire (via ethernet cord) directly into your home modem
Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.
Your Health Matters (requirements for hired applicants)
Candidates should always have one valid ID and Covid-19 vaccination card available.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
TTEC

Cebu City, Cebu
Temporary
Full-time