cebu - Tech Support advisor - consumer electronics accountNeksJob Philippines

Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customer's experience
Communicate positively with team members, customers, and other partners
Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customer's experience
Communicate positively with team members, customers, and other partners
Bossjob

Cebu City, Cebu
Permanent
Full-time