#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth• Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Lead and manage the performance of the team by monitoring all team members KPIs, producing individual development plans and coaching to meet or exceed the agreed standards.
Conduct monthly performance reviews with individual team members. Provide coaching to continually improve the team and service to customers.
Perform transaction monitoring either remotely or side by side to ensure that CSRs are practicing the recommended work processes to provide consistent customer service.
Foster team discipline, communication, and morale to strengthen teamwork within the team and the contact center.
Administer and monitor the team's schedule adherence (Leave, Attendance, Breaks) to achieve optimal staffing capacity.
Ability to handle escalated cases or difficult situations.
Work with clients and execute service recovery actions resulting from service level breach.
Constantly update the team on existing products, services, and operational procedures.
Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
Perform daily standard operational requirements.
Resolve operational procedures with any concerned to close any service gaps.
Collate and report the agreed statistics (in their respective job scope) on a daily, weekly, and monthly basis.
Ability to multi-task or involve in ad-hoc projects.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
At least 2 year(s) of working experience as a Team Lead
Minimum of 2 years in college, preferably a bachelor's degree
Excellent verbal communication skills in English language are essential.
Experience in working for a travel account, reservation, and concierge type of work.
Strong Analytical skills; Able to tell a story with data and metrics.
Works well in ambiguity and embraces the adventure!
Clear, concise communicator who can build collaborative and positive relationships.
Collaborative work style; willing to coach and be coached by others.
Able to work independently across a broad range of activities.
Able to work rotating shifts, permanent/night shifts, public holidays, weekends, render overtime.
Flexibility and adaptability, able to work well in a constant-changing environment.
Must have experience with any travel accounts.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth• Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Lead and manage the performance of the team by monitoring all team members KPIs, producing individual development plans and coaching to meet or exceed the agreed standards.
Conduct monthly performance reviews with individual team members. Provide coaching to continually improve the team and service to customers.
Perform transaction monitoring either remotely or side by side to ensure that CSRs are practicing the recommended work processes to provide consistent customer service.
Foster team discipline, communication, and morale to strengthen teamwork within the team and the contact center.
Administer and monitor the team's schedule adherence (Leave, Attendance, Breaks) to achieve optimal staffing capacity.
Ability to handle escalated cases or difficult situations.
Work with clients and execute service recovery actions resulting from service level breach.
Constantly update the team on existing products, services, and operational procedures.
Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
Perform daily standard operational requirements.
Resolve operational procedures with any concerned to close any service gaps.
Collate and report the agreed statistics (in their respective job scope) on a daily, weekly, and monthly basis.
Ability to multi-task or involve in ad-hoc projects.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
At least 2 year(s) of working experience as a Team Lead
Minimum of 2 years in college, preferably a bachelor's degree
Excellent verbal communication skills in English language are essential.
Experience in working for a travel account, reservation, and concierge type of work.
Strong Analytical skills; Able to tell a story with data and metrics.
Works well in ambiguity and embraces the adventure!
Clear, concise communicator who can build collaborative and positive relationships.
Collaborative work style; willing to coach and be coached by others.
Able to work independently across a broad range of activities.
Able to work rotating shifts, permanent/night shifts, public holidays, weekends, render overtime.
Flexibility and adaptability, able to work well in a constant-changing environment.
Must have experience with any travel accounts.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX
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บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด
About the company
บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด jobs
188 อาคาร สปริงทาวเวอร์ ชั้น 15 ถนน พญาไท แขวง ทุ่งพญาไท เขต ราชเทวี 10400 แขวงทุ่งพญาไท เขตราชเทวี จังหวัดกรุงเทพมหานคร 10400 ประเทศไทย
Size: Over 1000 employees
Position cebu - Team Lead (must have a travel account experience) recruited by the company บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on CEBU - Team Lead (must have a travel account experience) or บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด company in the links above
About the company
บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด jobs
188 อาคาร สปริงทาวเวอร์ ชั้น 15 ถนน พญาไท แขวง ทุ่งพญาไท เขต ราชเทวี 10400 แขวงทุ่งพญาไท เขตราชเทวี จังหวัดกรุงเทพมหานคร 10400 ประเทศไทย
Size: Over 1000 employees