cebu - sales Trainerบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
 
What is your mission?
Organizes the training and acts as the facilitator for trainings requested and/or required by Operations, Clients and other stakeholders.
Ensures new hires takes on basic customer service skills, communication skills and other required skills like technical, sales, etc.
Provides meaningful feedback/coaching to trainees in a timely manner to maximize their training experience and results. 
Conducts role-playing activities to develop interpersonal skills.
Implements activities, quizzes, and other measurement tools to gauge learner comprehension and proceed to execute an improvement plan, if needed
Collaborates with Operations and Quality in identifying individual and team skills and knowledge gaps.
Measures and reports effectiveness of training by administering tests and evaluations.
Works jointly with Training Manager, other trainers or the L&D department in designing new training content and/or updating existing training material.
Maintain active involvement with Operations and Quality Team to monitor phone calls and to provide constructive feedback to improve and optimize performance.
Coordinates with different stakeholders in the program to ensure all training needs are being performed and met to a suitable standard to achieve goals.
Helps assess current training gaps in partnership with Operations, Quality & Training Manager; communicate results with leadership team and work with leadership team to execute relevant training and/or coaching sessions.
Establishes, drives and assesses onboarding process by working with HR partners to present new hire orientation, as needed, ensuring all timelines are met, and validating consistency of materials presented.
Maintains updated records on training curricula and material.
Maintains database of all training sessions completed by employees and report statistics.
Undertakes Training for professional development and takes in calls, chats or emails as needed and/or required to further improve competencies, skills and knowledge and to better assist the employees.
Undertakes all necessary training including new hire training and continuous education to be effective in taking in customer interactions and monitoring/evaluating calls. 
Regularly takes in calls or complete customer facing time to exercise and/or improve customer interaction skills and knowledge of the account's processes which in turn is necessary for supporting our frontline staff.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
 
Who are we looking for?
Minimum of 2 years in college, preferably a bachelor's degree
Minimum 4 years of experience (preferably in a BPO or similar environment)
At least 1 year experience in supporting a customer service account as a Trainer in a BPO set-up.
At least 1 year in sales program as a Trainer in a BPO set-up
Extensive customer service experience in a BPO setting or similar environment
Sufficient experience in consultative selling/needs-based selling/upselling
Technical experience is an advantage 
Knowledgeable of and exhibits great interest in the latest trends in consumer electronics
Exceptional verbal and written communication skills