campaign manager, Operations - competitive salary package awaits!Select VoiceCom

Executive Boutique Call Center is an affiliate of Select VoiceCom and is currently looking for a Campaign Manager. 
 
A very competitive salary package with opportunities for career growth awaits the successful candidate!
 
Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”  The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.  
 
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!  
 
Checkout our Facebook page https://www.facebook.com/EBCallCenter
 
JOIN US today and enjoy the following benefits:
Generous monthly bonus program
Medical / Dental coverage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB
Career development
Life insurance program
Vacation and family leave programs
Annual salary increase based on performance
Quarterly team outing
Free flowing coffee and hot chocolate
Free weekly in-house massage
Family atmosphere
Cozy sleeping lounge and canteen plus entertainment area
Great offices in IT park with outdoor private terrace overlooking Cebu City
Position: Campaign Manager
 
Job Summary:
 
This position is a key member of the leadership team supporting the call center and works closely with senior management and clients. We are looking for a person with solid experience in managing various types of campaigns including inbound customer support and outbound lead generation or sales. The ideal candidate would have been the direct point of contact with clients and overseen the management of the Agents and Team Leads working on the account.
 
Responsibilities:
Establish, develop, and maintain a continuous working relationship with the client
Ensure that client specified goals are met on a regular basis
Effectively coach and manage Team Leads and Agents
Initiate, coordinate, and monitor Performance Incentive Programs
Provide coaching sessions in both one-on-one and group setting
Develop and improve individual and team overall performance
Identify and implement necessary changes in scripting, process, personnel, training, and monitoring
Conduct weekly and monthly assessment and evaluation
Requirements:
Exceptional English verbal and written communication skills
At least 3 years of continuous experience as a Sales, Campaign or Operations Manager in the BPO industry
Effective client management, performance management, and agent coaching
Significant management and training experience with American clients
Attention to detail and ability to multitask
Excellent decision making skills
Self-motivated and able to motivate others by providing constructive feedback
Ability to work well under pressure and with minimal supervision
Proficient with Microsoft Office with an emphasis on Excel
Ability to demonstrate innovation and good judgment/problem solving skills when making decisions
Work Schedule: Night Shift

5+ Years Experience