Call Center trainer - wfhConnectUs Marketing Solutions

We want you in our team!
CALL CENTER TRAINER
Job Description
Conduct effective training sessions for trainees
Collaborate with co-trainers, managers, and other leaders
Identify training needs and develop training plans based on business objectives and operational goals
Evaluate the effectiveness of training materials and create an action plan for improvement
Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs
Qualifications
Proven experience in training/handling a team in any field
Experience in the BPO industry is an advantage
Fluent in written and verbal English
Excellent interpersonal and communication skills
Strong leadership, team building, organizational, and management skills
Able to multitask, prioritize, and manage time efficiently
Ability to analyze problems and strategize for better solutions
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy, mission statement, and goals
Fast learner & Tech-savvy
Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office, etc.
Equipment requirement:
Laptop/Desktop: at least core i3 processor and 8 GB RAM
Headset: any A4Tech or Jabra USB-type headset
Internet connection: Wired connection minimum of 10 Mbps with back up internet
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom
So, why join us?
Permanent work-from-home
Full Time and Long Term Employment
Basic Salary + Government Mandated Benefits
Internet allowance, Bonuses, and other incentives
We are growing so there is a great opportunity for leadership and promotion
Salary will be based on: Skills, Attitude, Performance, Attendance
US and Canadian clients
Shift: Graveyard, Monday to Friday
Training: less than a month
Starting salary: PHP 15,000 per month
WE LOOK FORWARD TO WORKING WITH YOU!
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role