Call Center team leaderHR SPECTACLES

Description
Job Responsibilities:
• Act as the point of contact between the executives and team members.
• Handling correspondence directed to managers.
• Preparing reports, memos, emails invoices letters, presentations and other
• documents.
• Managing information flow in a timely and accurate manner.
• Supports operations manager and performs management duties when
• manager is absent or out of office.
• Managing the day-to-day activities of the team.
• Provides encouragement to team members, including setting clear team goals
• and identifying areas for new training or skill checks.
• Assists management with hiring processes and new team member training.
• Answers team member questions, helps with team member problems, and
• oversees team member work for quality and guideline compliance.
• Delegating tasks and set deadlines to team members.
• Develops strategies to promote team member adherence to company
• regulations and performance goals.
• Conducts team meetings to update members on best practices and continuing
• expectations.
• Monitor team performance and prepares comprehensive and detailed reports
• about on metrics, mission-related objectives, and deadlines.
• Provides quality customer service, including interacting with customers,
• answering customer enquiries, and effectively handling customer complaints.
• Listen to team members' feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Developing and implementing a timeline to achieve targets.
• Conducting monthly, quarterly, and annual performance reviews.
Qualifications:
• At least 1 year experience as Team Leader or Supervisor
• In-depth knowledge of performance metrics
• Excellent communication and leadership skills
• Critical Thinker, Problem-Solving and Organizational Skills
• Good Time-management Skills
• Team Player
• Computer Literate
• Degree in Management or training in team leading is a plus
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No

₱ 25,000.00 monthly ·  Makati, National Capital Region ·  Today, 06:29 PM
Work type
Full Time