Call Center support - t58NeksJob Philippines

Offer description
₱ 17,000.00 (monthly) Permanent contract Full Time
Job Summary :
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:
- Manage large amounts of incoming phone calls
Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications/ Skills:
-At least a senior high school diploma
- At least 6 months of experience in a call center
- Excellent to Good Communication Skills
- Able to work on-site
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
Perks:
- Promotes your professional and personal growth
- A welcoming culture and a community-minded organization that promotes giving back
- A worldwide team of lifelong learners guided by our company values.
- Excellent compensation package with opportunities for performance bonuses, benefits you'd expect and possibly a few that will pleasantly surprise you.
Requirements
Minimum education level: Senior high school
Language(s): English
Knowledge: Customer service, Communication and persuasion
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