call center Sales SupervisorNations Info Corp
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 04/12/2020
CALL CENTER SALES SUPERVISOR
Job Description:
As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.
Job Responsibilities composed of but not limited to the following:
Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity.
Actively participate in interviewing, hiring, onboarding and termination processes
Provide ongoing, timely employee reviews and documentation
Establish a high standard for productivity, quality, and customer experience
Manage daily activities of agents and uphold professional and ethical marketing practices
Maintain upbeat, professional and motivated demeanor at all times, provide positive reinforcement and mentoring agents.
Train team members and ensure proper execution of calling procedures and sales techniques.
Monitor calls, coach and counsel sales agents.
Continuously motivate team members developing a highly professional, positive, healthy yet competitive work environment.
Initiate programs and ideas to improve performance and operations.
Take appropriate and timely action in responding to employee concerns or personnel issues.
Track day-to-day team performance and attendance reports.
Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects
Qualifications:
Bachelor’s Degree
At Least 2 to 3 years of supervisory/managerial experience in a Call Center Outbound Sales Setting
Customer service and sales experience preferred
Proven track record of leading, motivating, and managing others
Motivated self-starter
Strong attention to detail
Excellent problem-solving skills
Excellent verbal communication skills
For more information about our company, visit our website: www.nationsinfocorp.com
Job Description:
As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.
Job Responsibilities composed of but not limited to the following:
Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity.
Actively participate in interviewing, hiring, onboarding and termination processes
Provide ongoing, timely employee reviews and documentation
Establish a high standard for productivity, quality, and customer experience
Manage daily activities of agents and uphold professional and ethical marketing practices
Maintain upbeat, professional and motivated demeanor at all times, provide positive reinforcement and mentoring agents.
Train team members and ensure proper execution of calling procedures and sales techniques.
Monitor calls, coach and counsel sales agents.
Continuously motivate team members developing a highly professional, positive, healthy yet competitive work environment.
Initiate programs and ideas to improve performance and operations.
Take appropriate and timely action in responding to employee concerns or personnel issues.
Track day-to-day team performance and attendance reports.
Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects
Qualifications:
Bachelor’s Degree
At Least 2 to 3 years of supervisory/managerial experience in a Call Center Outbound Sales Setting
Customer service and sales experience preferred
Proven track record of leading, motivating, and managing others
Motivated self-starter
Strong attention to detail
Excellent problem-solving skills
Excellent verbal communication skills
For more information about our company, visit our website: www.nationsinfocorp.com
Other Info
Managerial / Supervisory
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Nations Info Corp
About the company
Nations Info Corp jobs
Mandaue City, Central Visayas
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About the company
Nations Info Corp jobs
Mandaue City, Central Visayas