Call Center representative - dayshift/nightshiftOrbit Teleservices Cebu City

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.
List of vacancies we have for you:
Customer Service Representative
Technical Support Representative
Sales Representative
Travel Associate
Healthcare Specialist
Financial Associate
Telemarketer
Responsibilities:
Provide regular, superior service to every client by taking advantage of all accessible methods and resources
Put into action customer service programs when called for.
Calculate and evaluate service levels when essential.
Make proposals to sharpen processes and technological tweaks.
Using a computer-generated procedure responds to client requests in a call center environment.
May do one or more of the following: Respond to telephone inquiries and complaints using standardized scripts and methods.
Qualifications:
Amenable to working onsite(office-based)
Filipino Citizen, or hold relevant residence status
18 years old and above
High school diploma or equivalent; further education or relevant certifications will be a plus.
Excellent verbal and written communication skills. Preferred language: English.
Strong active listening skills, patience, and empathy when dealing with customers.
Nice to have:
Proven customer service experience, preferably in a call center or customer support environment.