Call Center operations, agent (manila)One Contact Center

Who We Are
ONE Contact Center Inc. is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We've been in business since the year 2000 and specialize in customer service and support services for our clients. It is our goal to surpass our client's expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-effective support services.
What We Offer
At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer's inquiries to your exact specifications. Our agents will have all of your system and/or product knowledge to consistently deliver an exceptional customer service experience.
CALL CENTER AGENTS
Call Center agents work with customers to find what they want, create solutions and ensure a smooth sales process. They will work to find new leads through business directories and/or client referrals. They will also be responsible in recommending products, services, and policies by evaluating results and competitive developments.
Essential Functions and Responsibilities
Obtains client information by answering telephone calls; verifying information.
Informs customers by explaining procedures; providing information and answering questions
Determines eligibility by comparing customers information to requirements
Describes products and services properly and efficiently
Obtains customer information
Follows up on initial contacts
Maintains records of telephonic interactions, orders and accounts
Desired Skills and Experience
This position requires a passionate, organized and goal oriented individual who understands what good customer service is. In addition, the preferred candidate should be/have :
At least Bachelor's/College Degree, any field
Call center experience is an advantage
Good communication and listening skills
Self-motivated and can work with grace under pressure
The ability to maintain a positive environment, working with co-workers and customers within a diverse culture
Applicants must be willing to work in Ortigas Center, Pasig City
Willing to work graveyard shift and/or holidays
For further inquiries you may also contact us at 661-3899, send an SMS to (GLOBE): 0917-346-2158 or (SMART): 0908-943-5258
Or visit us at:
33rd floor, Antel Global Building Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City)
(Please bring 1 resume and valid ID for the building pass)
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Ortigas Center, Pasig City
Permanent
Full-time