Call Center ManagerAnytime Mailbox

We are currently seeking an experienced and talented Call Center Manager to join our team at Anytime Mailbox. As a Call Center Manager, you will be responsible for overseeing and optimizing the operations of our call center, ensuring the delivery of exceptional customer service experiences and achieving key performance metrics. You will play a critical role in leading and developing a team of call center agents, fostering a positive and inclusive work environment, and driving continuous improvement in call center operations.
At Anytime Mailbox, we pride ourselves in delivering outstanding customer service and are looking for a highly motivated and performance-driven individual to help us maintain our high standards.
Requirements
Leadership and Team Management:
At least 5 years of experience in call center management, with a proven track record of leading and developing high-performing teams.
Exceptional leadership skills, with the ability to motivate, inspire, and drive results.
Experience in hiring, training, and managing call center agents.
Operational Excellence:
In-depth knowledge of call center operations and best practices.
Experience in optimizing call center processes, systems, and technologies to maximize efficiency and customer satisfaction.
Experience in setting and achieving key performance indicators (KPIs) and service level agreements (SLAs).
Customer Service:
A passion for delivering exceptional customer service experiences and a strong customer-centric mindset.
Excellent communication and interpersonal skills.
Ability to handle escalated customer inquiries and resolve issues promptly and professionally.
Data-Driven Decision Making:
Strong analytical skills with the ability to analyze call center data and derive insights to drive operational improvements.
Proficiency in using call center software and reporting tools.
Adaptability and Flexibility:
Ability to thrive in a fast-paced and dynamic work environment.
Flexibility to work in different shifts as needed.
Attention to Detail:
Meticulous attention to detail and accuracy in work.
Ability to monitor and maintain quality assurance standards.
Problem-Solving Skills:
Strong problem-solving and decision-making skills.
Ability to think critically and make sound judgments in complex situations.
Positive Attitude:
Positive and proactive attitude with a can-do mindset.
Requirements
Must have access to a reliable high-speed internet connection.
Must have a computer with the latest model (preferably Core i5 or higher) and at least 8GB RAM.
Must be available to work during regular business hours and be flexible with scheduling.
Must have a quiet workspace that is free from noise and distractions.
Must have a noise-canceling headset that provides good audio quality for clear communication.
Benefits
Work from home
Anytime Mailbox

Philippines
Permanent
Full-time