call center - csr, t80NeksJob Philippines

Offer description
Negotiable Permanent contract Full Time On-site and remote
A call center is a centralized office where a large group of customer service representatives (CSRs) communicate with customers via telephone, email, chat, or other communication channels. Call centers are typically used by companies to handle a large volume of customer inquiries, complaints, and other types of customer interactions.
Call centers can be inbound or outbound, depending on the nature of the calls. Inbound call centers handle calls from customers who need help or have questions about a product or service, while outbound call centers make calls to customers for marketing, sales, or customer service purposes.
Call centers use a variety of tools and technologies to manage customer interactions, such as computer telephony integration (CTI) systems, automatic call distribution (ACD) systems, interactive voice response (IVR) systems, and customer relationship management (CRM) software.
Call center representatives are trained to handle customer inquiries and complaints, and may need to have knowledge of a specific product or service. They may also be required to follow a script or specific set of guidelines when handling customer interactions.
Requirements
Minimum education level: Junior High School
Availability to travel: Yes
2 days ago
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