Call Center Assistant Operations ManagerNations Info Corp
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 25/10/2020
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Call Center Assistant Operations Manager
Job Description
Assists the Operations Manager in establishing and carrying out departmental or organizational goals, policies, and procedures. Manage general activities related to providing excellent customer service. Work with Operations Manager, Supervisors, and Support Staff about general operations.
Job Responsibilities composed of but not limited to the following:
Conduct staff performance reviews and assess needs
Establish a high standard for productivity, quality, customer service as well as define user guidelines.
Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
Incharge of implementing disciplinary procedures including documentation by coordinating with HR personnel
Take escalation calls from supervisors when necessary
Summarize, collect and analyze call center trends and data for regular performance reports.
Call for repairs and troubleshooting as needed by coordinating with the IT Team
Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Qualifications
Bachelor’s Degree
At least 2 to 3 years of managerial experience in a Call Center Setting
Customer service experience preferred
Motivated self-starter
Excellent verbal communication skills
Job Description
Assists the Operations Manager in establishing and carrying out departmental or organizational goals, policies, and procedures. Manage general activities related to providing excellent customer service. Work with Operations Manager, Supervisors, and Support Staff about general operations.
Job Responsibilities composed of but not limited to the following:
Conduct staff performance reviews and assess needs
Establish a high standard for productivity, quality, customer service as well as define user guidelines.
Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
Incharge of implementing disciplinary procedures including documentation by coordinating with HR personnel
Take escalation calls from supervisors when necessary
Summarize, collect and analyze call center trends and data for regular performance reports.
Call for repairs and troubleshooting as needed by coordinating with the IT Team
Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
Qualifications
Bachelor’s Degree
At least 2 to 3 years of managerial experience in a Call Center Setting
Customer service experience preferred
Motivated self-starter
Excellent verbal communication skills
Other Info
Managerial / Supervisory
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Nations Info Corp
About the company
Nations Info Corp jobs
Mandaue City, Central Visayas
Position Call Center Assistant Operations Manager recruited by the company Nations Info Corp at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Call Center Assistant Operations Manager or Nations Info Corp company in the links above