Call Center Agent | virtual mass hiring | open for no experienceMetacom Business Process Outsourcing Solutions Inc.

We are looking for highly motivated and customer-oriented Call Center Agents to join our team in Cebu City. As a Call Center Agent, you will be the primary point of contact for customers, handling inbound and outbound calls with professionalism and efficiency. You will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.
 
Responsibilities:
Answer incoming customer calls promptly and address inquiries regarding products, services, or technical issues.
Assist customers in resolving complaints or concerns in a courteous and efficient manner.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Document all customer interactions and follow up when necessary to ensure complete customer satisfaction.
Meet individual and team targets related to call volume, quality, and customer satisfaction.
Adhere to company policies, procedures, and service level agreements (SLAs).
Promote and upsell products and services as needed to meet customer needs.
Maintain up-to-date knowledge of products, services, and procedures to provide accurate information.
Assist in resolving technical issues or concerns, escalating complex cases to the appropriate department when necessary.
Qualifications:
High school diploma or equivalent (College degree is a plus).
With or without experience in a call center or customer service environment is preferred, but fresh graduates are welcome to apply.
Strong communication skills, both verbal and written, with a neutral accent.
Ability to work in a fast-paced environment and handle high call volumes.
Excellent problem-solving skills and a positive, customer-focused attitude.
Computer literate and able to navigate multiple systems and applications.
Flexibility to work in shifting schedules, including nights, weekends, and holidays.
Willingness to undergo training and development programs.
Benefits:
Competitive salary package.
Performance-based incentives and bonuses.
HMO and health benefits.
Paid leaves and vacation days.
Opportunities for career advancement and professional growth.
Fun and inclusive working environment.