Call Center Agent - cebu (arabic and english speaker)TASQ Staffing Solutions

TASQ is seeking Arabic and English-speaking call center agents to work on-site in Cebu City as soon as possible.**Job Title: Customer Service Representative****Work Arrangement: On-Site****Work Schedule: Shifting Hours****Key Responsibilities:**- Respond to incoming customer inquiries via phone, email, and chat regarding travel bookings, itinerary adjustments, cancellations, and other travel-related services.- Provide accurate and comprehensive information about travel destinations, accommodations, transportation options, and travel packages.- Assist customers in making reservations and bookings, ensuring all information is correct and complete.- Address customer issues and complaints with empathy and efficiency, escalating more complex matters to higher-level support when necessary.- Keep current with trends, regulations, and company policies in the travel industry to assist customers effectively.- Follow up with customers to ensure their travel arrangements meet their expectations and address any feedback or concerns after their travel.- Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.**Qualifications:**- High school diploma or equivalent; an associate or bachelor's degree is preferred.- A minimum of 2 years of experience in a BPO customer service role is REQUIRED.- Specific experience in travel industry customer service is a PLUS.- Outstanding communication skills in both Arabic and English.- Foreign candidates must already possess a Philippine working VISA.**Benefits:**- Generous paid time off, including holidays.- HMO health insurance (Employee plus 1 free dependent).- Clear opportunities for career advancement within the company.- Competitive salary package.
TASQ Staffing Solutions

Cebu City, Cebu
Permanent
Full-time