Call Center Agent (both arabic and english) - cebu cityTASQ Staffing Solutions

TASQ is looking for call center agents who speak Arabic and English to work on site in Cebu City ASAP.Job Title:CUSTOMER SERVICE REPRESENTATIVEWork Arrangement:On SiteWork Schedule: Shifting SchedulesKey Responsibilities:
Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.
Follow up with customers to ensure their travel arrangements are satisfactory and address any post-travel feedback or concerns.
Collaborate with other departments, such as sales and operations, to address customer needs and enhance the overall travel experience.
Qualifications:
High school diploma or equivalent; associates or bachelors degree preferred.
At least 2 years of experience in a BPO Customer Service Role is REQUIRED.
Specific proven experience in Travel Industry Customer Service is a PLUS.
Excellent Communication Skills in both Arabic and English.
Benefits:
Generous Paid Time Offs, including Holidays
HMO Health Insurance (Employee + 1 Free Dependent)
Clear pathways for career advancement within the company
Rewarding Salary Package
TASQ Staffing Solutions

Cebu City, Cebu
Permanent
Full-time