Call Center Agent (arabic, english) - cebuTASQ Staffing Solutions

TASQ is seeking bilingual call center agents fluent in Arabic and English for immediate on-site employment in Cebu City.**Job Title: CUSTOMER SERVICE REPRESENTATIVE****Work Arrangement:** On-Site**Work Schedule:** Flexible Shifts**Key Responsibilities:**- Respond to incoming customer inquiries via phone, email, and chat regarding travel bookings, itinerary modifications, cancellations, and related services.- Provide comprehensive and accurate information about travel destinations, accommodations, transportation alternatives, and travel packages.- Assist clients in making reservations and bookings, ensuring that all details are accurate and complete.- Resolve customer issues and complaints with understanding and efficiency, referring more complex matters to higher-level support as necessary.- Stay informed about current travel industry trends, regulations, and company policies to effectively assist customers.- Follow up with clients to confirm their satisfaction with travel arrangements and address any feedback or concerns after travel.- Work collaboratively with other departments, such as sales and operations, to meet customer needs and enhance the overall travel experience.**Qualifications:**- High school diploma or equivalent; an associate's or bachelor's degree is preferred.- Minimum of 2 years of experience in a BPO Customer Service Role is REQUIRED.- Proven experience in Travel Industry Customer Service is a PLUS.- Excellent communication skills in both Arabic and English.**Benefits:**- Generous paid time off, including holidays.- HMO health insurance (employee + one free dependent).- Clear opportunities for career growth within the company.- Competitive salary package.
TASQ Staffing Solutions

Cebu City, Cebu
Permanent
Full-time