Business transformation - listings & content - trainerShopee

Job Description:
Carries out the implementation of knowledge based on the Training Curriculum.
Establish innovative deck, materials and hands-on procedures for training enhancement.
Documenting new processes/updates in the process materials.
Standardize and organize training modules for proper safe keeping.
Identify and assess training needs to determine gaps for further improvement on training materials and curriculum to better increase product knowledge and capabilities.
Highly adept at building and maintaining fruitful, beneficial relationships horizontally and vertically across all departments.
Deliver dynamic training sessions (on-boarding, soft skills, process and refresher training, etc) across customer service to a diverse learning participant.
Collaborate with Quality Team and Management across site to identify operational deficiencies and develop lean, solution-oriented, measurable training.
Monitor and improve all new hires' accomplishments and address deficiencies to establish readiness prior to endorsing.
Provide individual coaching, daily feedback sessions and weekly one-on-one to new hires prior to endorsing.
Meet individual and team targets and KPIs
Requirements:
Must be a Bachelor graduate from any course.
Minimum of 2 years of experience as a Trainer preferably in a related industry
Proficient in MS Office, Google tools and presentations.
Experience with instructional manuals and teaching technologies and platforms
Understanding of effective teaching methodology and tools.
Has qualities of being a good presenter and can execute the training course forward confidently. Excellent verbal, written, interpersonal, leadership and organizational skills.
Requires a positive attitude, ability to multitask, manage to work independently and have a genuine interest in teaching.
Demonstrate exemplary in critical thinking and decision-making
Shopee

Philippines
Permanent
Full-time