Description and Requirements
Become part of a transformational journey with innovative talent and leading-edge technologies that drives amazing experience for our Customers.
Join our team
The CSE Technology Operations vision is to make life easier for millions of customers - and our call center team members.
Here's the impact you'll make and what we'll accomplish together
As a Business Systems Analyst, you will be implementing new experiences for our customers while driving value for our business through improvements in our IVR and Routing platforms. You will also work closely with our Product Owners and our stakeholders to identify new innovative solutions that optimize existing functionality and drive operational efficiencies.
Collectively, the passion and energy we have will enable us to transform highly complex technologies into great experiences for our team members, internal and external customers.
Here's how
As a Business Systems Analyst, you will:
Demonstrate a passion to learn quickly and adapt to new technologies.
Approach design problems with a user-centered design methodology
Discover and analyze business requirements being the advocate for the customer while also understanding existing technology capabilities.
Develop application architecture design for high complexity projects, with emphasis on technical architecture and implement solutions.
Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy.
Bring creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment.
Strong documentation skills; attention to detail
You're the missing piece of the puzzle
You have:
A reputation as a self-starter who is willing to operate nimbly to drive execution/to meet deliverables, and experience working remotely.
Are known for your strong analytical, creative thinking, and decision making skills.
Superior conceptual, analytical, and problem solving skills with the ability to strategize and interpret business objectives.
Knowledge of telecommunications and contact centre technologies, services or products.
Familiarity / certification with agile methodology (SAFe, Scrum Alliance).
And being curious, thinking outside the box to drive continuous improvement.
Great to have
A knack for continually improving processes and practices.
A positive, collaborative and friendly attitude.
The understanding required to quickly learn new technology and applications.
Previous experience with Genesys voice platform, Interactive Voice Response applications and call routing protocols.
Database script development leveraging your SQL experience.
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Become part of a transformational journey with innovative talent and leading-edge technologies that drives amazing experience for our Customers.
Join our team
The CSE Technology Operations vision is to make life easier for millions of customers - and our call center team members.
Here's the impact you'll make and what we'll accomplish together
As a Business Systems Analyst, you will be implementing new experiences for our customers while driving value for our business through improvements in our IVR and Routing platforms. You will also work closely with our Product Owners and our stakeholders to identify new innovative solutions that optimize existing functionality and drive operational efficiencies.
Collectively, the passion and energy we have will enable us to transform highly complex technologies into great experiences for our team members, internal and external customers.
Here's how
As a Business Systems Analyst, you will:
Demonstrate a passion to learn quickly and adapt to new technologies.
Approach design problems with a user-centered design methodology
Discover and analyze business requirements being the advocate for the customer while also understanding existing technology capabilities.
Develop application architecture design for high complexity projects, with emphasis on technical architecture and implement solutions.
Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy.
Bring creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment.
Strong documentation skills; attention to detail
You're the missing piece of the puzzle
You have:
A reputation as a self-starter who is willing to operate nimbly to drive execution/to meet deliverables, and experience working remotely.
Are known for your strong analytical, creative thinking, and decision making skills.
Superior conceptual, analytical, and problem solving skills with the ability to strategize and interpret business objectives.
Knowledge of telecommunications and contact centre technologies, services or products.
Familiarity / certification with agile methodology (SAFe, Scrum Alliance).
And being curious, thinking outside the box to drive continuous improvement.
Great to have
A knack for continually improving processes and practices.
A positive, collaborative and friendly attitude.
The understanding required to quickly learn new technology and applications.
Previous experience with Genesys voice platform, Interactive Voice Response applications and call routing protocols.
Database script development leveraging your SQL experience.
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
Submit profile
Telus
About the company
Position Business systems analyst - genesys recruited by the company Telus at Pasig, Joboko automatically collects the salary of , finds more jobs on Business Systems Analyst - Genesys or Telus company in the links above
About the company