Business support analystManulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionRespon Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Responsibilities Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame Investigate Transaction Hub (THUB) unknown queries and generating ad-hoc transactions to THUB as needed Support ad-hoc analysis to identify root cause of production problems and develop timely solutions Execute user acceptance test for implementation of new security types and functionalities and system upgrade Execute and validate test cases for end-to-end processes Support for period end close processes Working in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: Fund Reports Chart of Accounts Reports Accounting posting rules Reports Portfolio Reports Free codes Reports User views Reports Segments Reports Identify opportunities to leverage system capabilities in order to meet business requirements Any other duties or projects assigned from time to time within or beyond working hours if needed Qualifications: Bachelor s degree in Finance or Accounting with a minimum of five (5) years of experience Hands-on ABOR (Accounting Book of Record) experience would be an asset, SCD exposure preferred Experience working directly with business clients in addition to application support teams Previous experience in investment operations in insurance or financial services Ability to work well independently as well as with others as part of a team Ability to grasp new concepts and information quickly Eager to build strong relationships with internal departments and external partners Excellent organization and prioritization skills with the ability to manage competing priorities Comfortable influencing without authority Strong communication skills both written and verbal Strong customer service orientation Should posses a desire to learn new skills, adapt and take on new challenges Candidate must be willing to report for a rotating schedule including night shift If you are ready to unleash your potential, it s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time